FAQ
🚚 Delivery
Q: What are the delivery times?
A: Our products are generally delivered between 7 and 15 working days depending on your address and stock. You always receive a tracking number to track your order.
Q: Do you deliver everywhere?
A: Yes ✅ We deliver throughout France, Belgium, Switzerland and other European countries.
💳 Payment
Q: What payment methods do you accept?
A: We accept payments by credit card (Visa, Mastercard, Amex) and PayPal . All payments are 100% secure thanks to SSL encryption.
🔄 Returns & Refunds
Q: Can I return a product?
A: Yes. You have 14 days after receipt to request a return if the item does not suit you.
Q: How do I request a return?
A: Contact us at [your customer service email] with your order number. We will provide you with return and refund instructions.
📦 Orders
Q: How do I track my order?
A: Once your order is shipped, you will receive an email with a tracking number . You can track your package online at any time.
Q: I made a mistake in my address, what should I do?
A: Please contact us as soon as possible (within 24 hours) so we can correct the address before shipping.
📩 Customer service
Q: How can I contact you?
A: You can write to us at: [your customer service email] or via the contact form on our website.
We generally respond within 24 to 48 hours .